Turtles at Work

I have realized one glaring flaw in all the big shots that have managed to turn me from a high performing employee to a Turtle at Work. They don't understand the human element! What do I mean by the human element you ask? In short, it's what makes people tick and what drives each individual.

Let's face it, most people really don't want to work. How do I know this? Take a look at the number of people who play the lottery each week. People don't want to work for the most part, but they have to. Why? To support a family or lifestyle that they like. To do things outside of work that bring enrichment and happiness. Now I know there are those chosen few who wake up and just love what they do and wouldn't trade if for the world. Bravo to you, you are the .001% of people who feel that way. The other 99.999% must grind it out at a job that is not full filling to them, but pays the bills.

But back to what makes people tick. One of the most important factors of leadership is understanding people and what drives them. You'll hear the saying "leave your emotions or home life at the door" when you come into work. This statement was made by one of the moron big shots that just doesn't get it. We are human beings damn it! When there are situations going on in your life it is impossible for most to separate work from home.

I've had employees that were high performers and suddenly their performance began to drop. As a leader that understands the "human factor" I understand that behavior is driven from a root cause. Great employees just don't suddenly become horrible. There is a reason for this change in behavior and it's the job of the leader to identify it and help the employee get back on track. When I have had this situation I have talked to the employee to try to get to the root cause and then worked with them and tried to help them. Basically I cared about these people as individuals, tried to understand what was going on, tried to help and as a result got them back on track. If you care about the individual the worker will emerge and be better.

The clueless manager will not handle the situation this way. The manager that does not understand the "human factor" just sees an under-performing worker that needs to be disciplined. They'll call the employee in and issue a warning or discipline and feel great about what they've done. Meanwhile the employee feels like their manager does care about them, and continues to spiral downwards. Eventually the employee is probably disciplined further, demoted or fired. It doesn't have to end like that if the manager understands people.

We are all humans (except for those few aliens living amongst us...LOL) . Far to often poor managers forget that fact and overlook what really drives people. A good manager understands what makes a person tick and tries to get to the root cause of behavior changes that impact performance. We all have problems outside of work that influence us at work. I just wish some of the clueless morons I report to would realize this. They don't and probably never will, which is why I'm a Turtle at Work instead of a Wolf.

Posted by The Turtle King at Sunday, October 07, 2007    

Labels: Bad Bosses